It describes how the value in UpperFilters should look in Acronis True Image 2020. It deals with a backup problem caused by a missing volsnap entry in the UpperFilters value. I found this Acronis support article when I did a quick search on the Internet. What does the UpperFilters entry look like? Gerhard restored the missing UpperFilters entry manually and told me afterwards that this fixed the problem. If you still suffer from the issue after installing Acronis True Image 2020 Update 2 for Windows, Build 22510, you should check the registry entries. TI-174833 – During a backup operation, the error message "No Volsnap driver found" appears even though the Volsnap driver is present.Īcronis lists this error, which is due to missing filter driver entries, as fixed in build 22510 of ATI 2020 Update 2. Acronis lists the bug as fixedīlog reader Gerhard send me a link to an Acronis Support article, dealing with release notes and fixes for Acronis True Image 2020 Update 2 for Windows, Build 22510, dated November 21. Blog reader Gerhard wrote me that he hadn't tried to make a backup with ATI 2020, but assuming the same root cause. For Acronis True Image 2020 there is this forum post, which deals with the error 'volsnap driver not found' during backup. After the upgrade to ATI 2019 the system recovery broke (see this forum post). Without the correct filter driver entries, the Writer cannot enter recovery points. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\ These value can be found in the registry under: The entries volsnap and fltsrv were missing in the value UpperFilters. The two entries in the upper filter were missing.īackground: From the earlier mentioned case he knew the problem that in the filter driver entry for file accesses in the registry was broken. Since I didn't do anything else, it could only be due to this update. Then I searched and found the Acronis article. He wrote:Īfter updating to True Image 2020 I noticed that the system restore was not working again. Now the error of a bricked system restore was back again. At that time, he was able to find the cause (missing filter driver entries). So he installed a backup created with Acronis and the system restore worked again. He also had in the previous case the problem that he couldn't start Windows anymore. I've had the problem before not being able creating a restore point. Gerhard detected this immediately after the upgrade and wrote:
He wasn't able to create a restore point in Windows System Restore anymore. contacted me last Thursday via mail and pointing to an issue he was facing in Windows 10 after upgrading to Acronis True Image 2020. Upgrade to Acronis True Image 2020 bricks system restore
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